Terms & Conditions

To make a booking please contact us at [email protected] or 0136-55-6418.

We highly recommend booking your treatment in advance to ensure that your preferred time and service are available.

Please arrive 15 minutes prior to your treatment in order to complete your health assessment form and take time to relax before your treatment.

Should you need to cancel or reschedule your appointment, as a courtesy we ask that you provide at least 24 hours’ notice. For reservations cancelled or changed less than 24 hours in advance, 50% of the cost will be charged. No-shows will be charged for the full cost of the treatment booked.

Late arrivals may result in lost treatment time unless our schedule enables us to offer you the full service.

Please advise us of any health conditions, allergies or injuries which could affect your experience when making your spa booking. We reserve the right to refuse service to customers carrying infectious diseases, skin conditions or influenza.

The Spa offers an in-room service at an extra cost per treatment. These treatments are on request and subject to availability. Please note some treatments and packages are not available in-room.

If you want to spend a morning or afternoon being pampered together, please do not hesitate to ask for a double booking for shared treatments. We have a couples’ treatment room available.

Spa gift vouchers can be purchased at the Spa.

Our Spa environment is one of tranquility and relaxation. Please respect all Spa guests’ right to privacy and serenity.

We kindly ask that mobile phones are switched off before entering the Spa to avoid disturbing other guests.

Filming or taking photos in the Spa without prior Spa approval is prohibited.

A box for safekeeping of valuables is provided in the treatment room but we recommend that no jewelry is worn at the Spa. The Spa will not be held responsible for the loss of money or valuables of any kind brought into the Spa premises.

Children under the age of 16 must be accompanied by an adult.

Most of major debit and credit cards are accepted at the Spa reception. For Hotel guests, treatments booked in the Spa can be charged to your room.

Please note rates are inclusive of consumption tax and subject to change without prior notice.

Smoking and consumption of alcohol within the Spa is prohibited. We reserve the right to refuse service to people who are intoxicated.

We are able to provide a treatment for women in their 2nd or 3rd trimester of pregnancy.